Infrastructure Engineering, Application Development, and Documentum Development Support Services
IRE Consulting provides IT Support to EXIM in numerous areas, for both short and long term tasks/projects. VIRE was initially tasked with providing urgent IT infrastructure operations support during a sudden lapse in contractor support. As a result of the outstanding performance displayed during this ad-hoc support project, VIRE’s Desktop Support Team was extended for a long-term engagement and VIRE was also awarded a multi-year contract. EXIM continues to utilize VIRE for mission-critical support.
Provided a 5 person Desktop Support team of cleared personnel:
Team phased in only 2 days after EXIM contacted VIRE via client referral with this urgent request
Resolved over 150 backlog tickets in first 2 days
Team extended for a long-term engagement as a result of outstanding performance
Provide Server Engineering Support in a large, virtualized server environment
Provide Network Security and Engineering Support
Provide SharePoint Development to migrate from EXIM’s legacy document management system to SharePoint 2013/Office 365
VIRE routinely interfaces with the Information Technology Director and the Chief Information Officer (CIO) to develop technical requirements and LOE for current/future projects. VIRE’s scope of support will continue to expand and evolve throughout the contract life-cycle of this multi-year BPA.